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GENERAL CONDITIONS OF SALE
Preamble
These General Conditions of Sale are concluded between, on the one hand,
The company SAS Hello Clothing (hereinafter referred to as Hello Clothing), a company with capital of €31,000
15 rue Jean Mermoz 54100 NANCY, France - contact@hello-clothing.com
Registered with the Nancy Trade and Companies Register under number 987 829 017
to intra-community VAT number FR02987829017
and, on the other hand, any person wishing to place an order for the sale of clothing (then referred to as “Customers”) via the website “www.hello-clothing.com”, the exclusive property of Hello Clothing.
Last updated: 07/18/2024
Article 1 - Purpose
Governed by Article L. 441-6 of the French Commercial Code and in accordance with Article L.111-1 of the French Consumer Code, these General Terms and Conditions of Sale govern the sale of any product presented on the website www.hello-clothing.com by the company Hello Clothing. They aim to define the mutual obligations of the parties as well as the different stages of the ordering process.
By the mere fact of validating his order on the Site, the Customer declares to have read, understood and accepted without reservation the terms of said order as well as all of these General Conditions of Sale.
These conditions may be subject to change. Therefore, it is understood that the applicable conditions are those in force on the site at the time the contract is entered into.
Article 2 - Legal capacity
Customers declare that they are of legal age and fully capable of entering into a contract.
Article 3 - Geographical areas
Products and services are offered in Europe and some international countries.
Article 4 - Price of products on sale
Prices listed on the website www.hello-clothing.com are in euros, including VAT. VAT is applied at the rate in effect in mainland France at the time of the order. Product prices may be changed at any time by Hello Clothing. Any rate change will be immediately applied to the current order.
Article 5 - Articles and products
Items displayed on the website www.hello-clothing.com are only available while stocks last. If a product is unavailable, Hello Clothing will inform the buyer as soon as possible by email. The buyer will then have the option to choose another item or cancel their order and receive a refund.
Hello Clothing strives to describe the products offered for sale with the greatest possible accuracy. The Customer has the opportunity, prior to ordering, to read the essential characteristics of the products he intends to purchase on the Hello Clothing website. However, if errors may have occurred in this presentation, Hello Clothing cannot be held liable. The illustrations and photos of the products used to support the text do not form part of the contractual scope. Under no circumstances can Hello Clothing be held liable on the basis of said illustrations / photos.
Article 6 - Orders
From the moment the Customer definitively validates his order by clicking on "Validate your payment", it is established that he knowingly accepts the content, delivery terms and conditions of the Order in question and especially these General Conditions of Sale, the prices, quantities, descriptions, characteristics, volumes and delivery times of the products ordered by the Customer on the Site.
Hello Clothing will acknowledge receipt of this order by sending an email to the Customer who placed the order. Hello Clothing reserves the right to cancel or put on hold the execution of an Order or its delivery, regardless of its nature and the stage of its execution, in the event of an inability to debit the Customer's bank account for his order or any amount owed by this customer or if a payment incident occurs, or in the event of fraud or attempted fraud relating to the use of the Hello Clothing Website, including for prior orders. Finally, if the email address provided by the Customer when registering is incorrect, and if the Customer has not received the Order confirmation email systematically sent by Hello Clothing, Hello Clothing cannot be held liable. The sale will then be considered final, unless Hello Clothing deliberately decides to cancel it, for example in the event of a stock shortage of the products ordered. The Customer may, however, exercise his right of withdrawal within 15 days following the day of the order.
Article 7 - Payments
The Customer has the option to pay by credit card directly on the site, with a Visa, Mastercard, American Express card. Payment methods such as bank transfer and cash on delivery are not accepted.
The invoice amount will be debited from the customer's account on the payment date.
Article 8 - Delivery
1. Delivery areas
The shipping service covers Europe and some international countries.
2. Delivery terms
The ordered products will be delivered to Customers at the address provided in the “My Account” information form completed by the Customer upon registration. In the event of a change of address, it is the Customer’s responsibility to notify this before placing an order by modifying their contact details on the “My Account” information form.
For all products, delivery will be guaranteed within 2 days of order confirmation. The customer will receive delivery to a collection point or to their home, depending on their choice at the time of payment.
Deliveries are made via UPS or GLS in France and the rest of the world.
Article 9 - Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.
Returns are only handled once from mainland France.
If it is for an exchange, the return shipping costs are your responsibility at a price of 6 euros.
Gift cards cannot be returned.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company. It may take some time before your refund is officially posted.
Then contact your bank. There is often a processing time before the refund is posted.
If you have completed all of these steps and still have not received your refund, please contact us at contact<<@>>hello-clothing.com
Exchanges (if applicable)
You can exchange a product within 14 days of receipt. If the exchanged product is more expensive than the original order, an invoice with a payment link will be sent to you by email. Upon receipt of the missing amount, we will send the new order.
If you exchange your item for a less expensive item, the delta will be refunded to you (excluding shipping costs).
Shipping
To return your product, you will be provided with a return label. You will be responsible for paying your own shipping costs for returning your item if you live outside of mainland France.
If you want a refund, shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from your refund.
The delivery time for your exchanged product may vary depending on your location.
Article 10 - Rights and time limits for withdrawal
From the date of receipt of the order, the Customer has a period of fifteen (14) days to return the ordered products. All reshipments of the products will be made to the address mentioned in the previous article. When the right of withdrawal is exercised, a maximum period of fifteen (14) days is necessary from the receipt of the product returned to Wilma Group, before the amount of the returned product(s) is re-credited to the account corresponding to the Customer's bank card.
Article 11 - Legal guarantees
The products sold benefit from the legal guarantee of conformity provided for by articles 211-4 et seq. of the Consumer Code and the guarantee of hidden defects (articles 1641 et seq. of the Civil Code). These guarantees cover hidden defects and visible defects from the date of delivery. The only obligation incumbent on Hello Clothing under this guarantee is, at its choice, the free replacement or repair of products recognized as defective without any other service or compensation.
This warranty does not cover damage resulting from misuse of the product, normal wear and tear due to its use or failure to follow washing and maintenance instructions. To benefit from the product warranty, it is essential to keep the product purchase invoice and delivery note.
Article 12 - Customer Service
For any information or questions, you can contact Customer Service free of charge by email: contact<<@>> hello-clothing.com
Article 13 - Confidentiality
This privacy policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.hello-clothing.com.
Personal information we collect.
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” which are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies and how to disable them, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, and referring/exit pages.
Article 14 - Responsibilities
Hello Clothing cannot be held liable for any events, inconveniences or damages inherent to the use of the Internet network, particularly in the event of service interruption, external intrusion or the presence of computer viruses.
Furthermore, Hello Clothing cannot be held responsible for the non-performance of the contract concluded in the event of fortuitous circumstances, force majeure, disruption or total or partial strike, in particular of postal services and means of transport and/or communications, flooding, fire. Hello Clothing will not incur any liability for any indirect damages resulting from this, loss of business, loss of profit, damages or costs, which may arise.
Article 15 - Allocation of powers
These general terms and conditions of sale are subject to French law. Any dispute that has not been resolved amicably will be submitted to the exclusive jurisdiction of the competent courts or to the jurisdiction of the actual place of delivery of the customer's order, notwithstanding multiple defendants and/or third-party claims, even for emergency procedures or interim relief proceedings in summary proceedings or by application.
Article 16 - Intellectual property rights
The brands, domain names, products, software, images, videos, texts or more generally any information subject to intellectual property rights are and remain the exclusive property of Hello Clothing.
No transfer of intellectual property rights is made through these T&Cs. Any total or partial reproduction, modification or use of these assets is strictly prohibited.
Article 17 - Modification of the T&Cs
Hello Clothing reserves the right to modify these General Terms and Conditions of Sale in any case. If the new General Terms and Conditions of Sale do not suit a Customer, the latter must cancel his subscription by registered letter with acknowledgment of receipt before the entry into force of the new provisions in accordance with the terms set out in the Article "right of withdrawal" of these General Terms and Conditions of Sale. Refusal of the new General Terms and Conditions of Sale must be explicit, without explicit expression of will before the entry into force of the new provisions, the Customer will be deemed to have accepted the modifications.
LEGAL NOTICES
In accordance with the provisions of Law No. 2004-575 of June 21, 2004 on confidence in the digital economy, users of the Hello Clothing site are informed of the identity of the various parties involved in its creation and monitoring.
Site editing
This site, accessible at the URL www.hello-clothing.com (the “Site”), is published by:
HELLO CLOTHING, a company with a capital of 31,000 euros, registered with the NANCY Trade and Companies Register under number 987 829 017 RCS Nancy, whose registered office is located at 15 rue Jean Mermoz 54100 NANCY, represented by Benjamin RATH duly authorized
The publisher's individual VAT number is: FR02987829017.
Accommodation
The Site is hosted by Shopify Inc., located at Google LLC 1600 Amphitheatre Parkway Mountain View, CA 94043 USA, (telephone or email contact: (+1) 650 253 0000).
Publication Director
The Director of Publication of the Site is RATH Benjamin
Contact us
By email: contact<<@>>hello-clothing.com
Privacy Policy
As part of operating the website www.hello-clothing.com, we are required to collect information and personal data about you.
By browsing our website or using our systems or services, you acknowledge that you have read and understood this policy and consent to your personal data and information being processed in accordance with it, where applicable.
We are committed to processing this information and data in a way that respects your privacy and complies with current legislation in France and Europe. Furthermore, we use appropriate technical and organizational measures to ensure the security of your information, particularly against unauthorized or unlawful processing, accidental loss, destruction, or damage, or access by unauthorized persons.
Who is responsible for your information?
The controller of your personal data is Hello
Clothing, SAS with capital of 31,000 euros, registered in the Nancy trade and companies register under number 987829017, whose legal representation is ensured by its President Mr. Benjamin Rath.
This Privacy Policy is composed of the following elements:
Respect for privacy and the protection of personal information are essential to us, which is why, through this Policy, we intend to protect them in accordance with applicable laws.
To ensure this protection, HELLO CLOTHING undertakes to only collect, process and share information that can identify an individual when the latter has consented to it, unless this is permitted or required by law, in which case your consent will not be necessary.
The Policy aims to inform users of the reasons and how HELLO CLOTHING, or any person acting on its behalf, will collect and use their personal information. It is intended to be in clear language to ensure informed consent from users.
For the purposes of this Policy, “personal information” means any information about an identifiable individual or that can identify an individual. Where possible, we will anonymize, pseudonymize, and/or aggregate such information so that it no longer identifies an individual.
This Policy applies from 07/19/2024.
We are committed to obtaining consent before collecting an individual's personal information. Consent may be express or implied and may be provided directly by the individual or by their authorized representative.
We prefer to obtain explicit consent, whether verbally, electronically, or in writing. However, implied consent may be reasonably inferred from an individual's action or inaction. For example, providing a name and address to receive a publication or a name and telephone number to answer a question is considered implied consent to the collection of information containing personal information. To determine the appropriate type of consent, we consider the sensitivity of the personal information at issue, the purposes for which it is being collected, and the reasonable expectations of an individual in a similar situation.
If we want to use personal information for a new purpose, we will describe the intended use and ask for consent again.
It is not always possible, particularly in the context of a government request, to obtain the individual's consent to collect, use or disclose their personal information. We undertake never to disclose this type of information, other than in accordance with this Policy, unless required or permitted by law.
The information collected is in accordance with the purposes and objectives set out in this privacy policy.
Here are some of the reasons why we collect your personal information:
- To provide products and services: We will collect and process the data and information necessary to fulfill our mission and contractual obligations.
- To provide and improve these products and services: Data collected during your interactions with our services may be used to analyze and improve the operation of our products and services.
- To develop new products and services as well as for AI: The data collected may be used in research and development to offer new products and services to our users, including through advertising and marketing messages. In addition, the data collected and aggregated may be processed by algorithms using artificial intelligence.
- To offer personalized products and services: The collection and analysis of data generated by your interactions with our services allows us to develop and create products and services that are relevant to always best meet your expectations in terms of culture and entertainment, in particular in order to provide adaptation measures for customers who require it.
- To evaluate the performance of products and services: Data is collected in order to have information on the advantages but also the disadvantages of our products and services in order to evaluate them and resolve them if necessary, in particular through surveys. This allows us to ensure the quality of our products and services in addition to promoting risk management.
- To protect the privacy of our users. The data collected allows us to verify the identity and protect the privacy of people who communicate with us by telephone, electronically, or otherwise.
- To meet legal obligations. Data is collected to meet obligations arising from laws, regulations or international treaties.
HELLO CLOTHING may collect personal information in various forms, but will do so only by lawful means and only for the necessary purposes disclosed to you, as described in this Policy, or as permitted or required by law.
The personal information collected, as well as its sensitivity, may vary depending on the context in which the interactions between you and HELLO CLOTHING take place. This is why we must first inform you of the nature of the personal information we use.
We protect all personal information collected. Among the personal information that may be collected and used, we pay particular attention to:
Name and contact information. First and last name, email address, postal address, telephone number and other similar data used to communicate with you.
Credentials. Passwords, password hints, and other similar security information used to identify you and access your account.
Demographic data. Data about you such as your age, gender, country and language of communication.
Payment Data. Data necessary to process your payments, such as the payment instrument number (e.g., your credit card number) and the associated security code.
Subscription data. Information about your subscriptions to cultural events and newsletters from cultural companies.
Images and sounds. Audiovisual data used to ensure the safety of our users, particularly at locations where cultural events are held that we organize or host.
Interactions. Data relating to your use of the websites, platforms, and tools created. This is data you provide in order to use the products. In other cases, such as error reports, this is data we generate.
Other examples of interaction data we collect include:
● Data on sites visited and usage. For example:
○ Payment and account history. Data about items you purchase and activities associated with your account.
○ Troubleshooting and Support Data. Data you provide when you contact HELLO CLOTHING for support, including the products you use and other information that helps us resolve your issue.
● Interests and preferences. Data about your interests and preferences, such as the artists or style of music that make you go to concerts, the types of exhibitions and/or cultural events that interest you, the cities you are willing to travel to for certain cultural events. Apart from the information you have explicitly provided, other data we collect sometimes allows us to define or guess your interests and preferences.
● Content Consumption Data. Data about the media content (e.g., TV, video, music, audio, books, apps, and games) you access through our products.
● Searches and orders. Search queries and orders you use when using our website.
● Text, input and handwritten data. Text, input and handwritten data, as well as any related information.
● Location Data. Data, which may or may not be precise, about the location of your device. For example, location data may be collected from a device's IP address or data from your account profile that indicates your location with less precision, such as a city name or postal code.
● Other data. Other data provided when you use our website, including data from Google Analytics.
Providing our products and services. We use data to operate our products and services and provide you with rich, interactive experiences.
Improving products and/or services. We use data to improve our products, including adding new features or capabilities (e.g., error reporting when purchasing a ticket, viewing an online program, etc.).
Personalization. Some products include personalized features, such as recommendations that optimize your experiences and satisfaction. These features use automated processes to tailor your experiences based on data we have about you, such as inferences we make about you and your product usage, activities, interests, and location.
Product and/or service development. We use data to develop new products. For example, we use personal information that we anonymize or pseudonymize to better understand our customers' needs.
Customer Support. We use data to diagnose and resolve product and/or service issues, restore access to your personal account, and provide other support and assistance services.
Help secure and resolve issues. We use data to help secure and resolve issues with our products and services. This includes using data to ensure the security of our services to our customers, detecting malware and malicious activity, resolving performance and compatibility issues to help customers get the most out of their experience, and informing them of updates to our products and services. This may include using automated systems to detect security issues.
Security. We use data to protect the security of our products and customers. Our security features can prevent malware from running and notify users when malware is detected on their device, or use video surveillance to ensure public safety at events.
Surveys and Promotional Communications. We use the information we collect to provide surveys and promotional communications. You can subscribe to emails, respond to surveys, and choose whether or not to receive promotional communications from HELLO CLOTHING via email, SMS, postal mail, and telephone. For more information about managing your contact information, email subscriptions, and promotional communications, see the How to Access and Control Your Personal Information section of this Policy.
Relevant offers. HELLO CLOTHING uses data to provide you with relevant and important information about the products and services we offer. We analyze data from different sources to predict what information will be most interesting and relevant to you and communicate it to you in different ways. For example, we can predict your entertainment interests and suggest new activities you might enjoy.
Advertising. HELLO CLOTHING uses data collected through its interactions with you, some of our products, and third-party websites to advertise our products and services, including on third-party websites. We may sometimes use automated processes to make ads more relevant.
Business Transactions. We use data to process your transactions with us. For example, we process payment information to provide customers with product subscriptions and use contact information to deliver products purchased in our online stores/ticketing.
Reporting and business operations. We use data to analyze our operations and improve decision-making. This allows us to make informed decisions and report on the performance of our business.
Protection of rights and property. We use data to detect and prevent fraud, resolve disputes, enforce contracts, and protect our property. For example, we use data to confirm the validity of tickets sold to combat fraud. We may use automated processes to detect and prevent activities that violate our rights and those of third parties.
Legal compliance. We process data to comply with the law. For example, we use our customers' ages to ensure we meet our children's privacy obligations or to ensure the customer meets the recommended age for the audience. We also process contact details and identifiers to help customers exercise their data protection rights.
Research. We use data to conduct research, including for scientific purposes and in the public interest, where permitted by law.
HELLO CLOTHING places the utmost importance on the security of your personal information and is committed to processing it in accordance with industry standards and norms, solely for the purposes for which it is collected as described in this policy or in a specific notice to this effect. However, absolute safeguarding of this information is impossible given the security limitations inherent in Internet transmission. Information transmitted to us is therefore ultimately at the user's own risk.
HELLO CLOTHING ensures that all personal information in its possession is as accurate, current and complete as necessary for the purposes for which it is used.
You have the right to request access to your personal information for verification purposes and to request correction if it is inaccurate. If you believe your personal information is inaccurate or if you wish to access your personal information, you can make a request using the contact information provided at the end of this Policy.
To the best of our ability, we will provide you with timely access to your personal information. However, for security reasons, we may need to verify your identity.
Furthermore, there may be circumstances where we cannot provide you with access to your personal information. This includes, for example, when access may lead to the disclosure of another person's personal information and that person refuses to consent to the disclosure of that information or when legal restrictions apply. If such a situation arises, we will notify you of the reason why we cannot provide you with access to your personal information.
If your request concerns data appearing on third-party web pages or platforms, please contact those third parties directly.
We do not share your personal information with companies, organizations, or individuals outside of HELLO CLOTHING, except for our authorized suppliers and partners who need access to the information for the purposes listed in this policy and within the limits of this policy, as well as in the following cases:
● With your consent.
● For storage in cloud servers, in which case personal information may transit through third-party jurisdictions. Please note that we only use the services of reputable companies with privacy policies.
● For external processing purposes: We transfer personal information to other trusted companies or individuals who process it on our behalf, according to our instructions, in accordance with this privacy policy, with a degree of data security at least equivalent to ours and in compliance with any other appropriate security and confidentiality measures.
In particular, we use the services of third-party providers to pool, clean, and analyze data in the cultural sector so that they can leverage this data and develop tools for the benefit of the public or sector stakeholders. To do this, these providers process the information provided in the following manner:
The data is first prepared and then classified so that it can be used.
From the prepared data, the provider creates aggregate statistics that contain general, non-personal information, sometimes combined with data from similar sources. This pooled data is then used to create aggregate statistics such as source analyses (mainly via postal codes), but also seasonality analyses and price analyses (such as shopping carts).
This data is then enriched using two different processes. The first is enrichment using open-access third-party data, such as socio-demographic data issued by the Census via postal codes. The second process is called enrichment by inference. Enrichment by inference consists, for example, in the context of purchasing a ticket at the “under 25” rate, of deducing that the individual concerned is under 25 years old.
● For legal reasons: We transfer personal information outside our company if access to it is necessary to comply with applicable laws and regulations.
HELLO CLOTHING undertakes not to sell or rent your personal information to a third party.
HELLO CLOTHING may use cookies, web beacons, pixel tags, log files, or other technologies to collect certain personal information about visitors to our websites, as well as the recipients of our newsletters, invitations, and other communications. Cookies are pieces of information sent by the server to the browser during a visit to the website that uniquely identify the current connection. This data may include information such as your Internet Protocol (IP) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the length of time spent on the site, and other statistics.
The cookies used are used in particular to retrieve the search history as well as the baskets (e.g. ticket purchases) linked to the session, to facilitate the user's online browsing experience. It is important to know that, depending on the configuration chosen, activating the cookie option may allow other servers to install cookies on your system. You can configure your browser settings so that it informs you of the presence of cookies, giving you the option to accept them or not.
Please note that our website may contain links or references to third-party sites. This policy ceases to apply when you leave our website and HELLO CLOTHING is not responsible for the collection or processing of personal information by these third parties or via these external sources.
HELLO CLOTHING stores the collected data for different periods of time, depending on its nature and its usefulness in providing our products and services. During the retention period, HELLO CLOTHING takes physical and technical measures to ensure the security of data containing personal information.
Personal information may be stored outside the country in which you live, if a third-party provider or other entity to whom we disclose personal information in accordance with this Policy is located outside the country. In such cases, personal information may be subject to local laws in the countries or territories in which the information is collected, used, disclosed, or stored, and may be accessed by government authorities and law enforcement authorities in those countries or territories.
Once the retention period has expired, personal information is destroyed. Only statistics or reports containing depersonalized and anonymized data may be retained for extended periods of time.
Other information
Changes to these rules:
We make changes to this Privacy Policy from time to time. Any reduction in your rights under this Privacy Policy will not be effective without your explicit consent. We always indicate when the last changes were made and provide access to archived versions for your review. If the changes are significant, we will post a prominent notice on our website (including, for some services, via email notification).
Person in charge of compliance:
If you have any questions, comments or complaints regarding this policy, you can contact the person responsible for ensuring compliance with this privacy policy:
Email: CONTACT<<@>>HELLO-CLOTHING.COM
Simply log in to your HELLO account
Go to the "orders" section
Select the order concerned and then click on "return order"
A login window will open
Enter your email address linked to the order account
Enter the code received by email
And then fill out the form
RETURNED PRODUCTS MUST BE NEW, UNWORN AND WITH THEIR ORIGINAL LABEL.
Amount of return costs:
France: 6 euros.
EU Zone (Croatia, Cyprus, Czechia)
Germany, Denmark, Estonia
Finland, Greece, Hungary,
Ireland, Italy, Latvia, Lithuania,
Luxembourg, Malta, Netherlands,
Poland, Portugal, Romania
Slovakia, Slovenia, Spain,
Sweden): 13 euros.
Rest of the world: shipping price
Exchange
You can exchange your product for a different size or color. It is also possible to exchange it for another model at the same price. Exchange fees are free. If the product requested in exchange is not available, we will refund your product.
Refund
The refund includes the product amount. Shipping costs are refunded based on standard delivery, only if you return the entire order. It will be credited to the card used for purchase. You can also request a credit note instead of a refund.
Processing time
Return packages are processed within 5 working days of receipt.
